Job Information

Open to the general public and any current Municipal employee.

This is a non-represented position (no union affiliation) and is subject to the provisions of the Personnel Rules of the Municipality of Anchorage.

DEPARTMENT: Information Technology

HOURS OF WORK: Monday through Friday, 8:00am to 5:00pm

LOCATION: City Hall - 632 W 6th Ave, 4th Floor

Employees who are hired or rehired to any position shall be placed at the entrance pay step, and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps.

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Example of Duties

This position is responsible for processing Information Technology incidents and service requests received via telephone, email, web, and in-person. Requests are documented, triaged, and either resolved at the Service Desk or escalated to another ITD resource as necessary. Provides technical advice, guidance and informal training to customers using hardware and software programs. 
Troubleshoots and restores service by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. Configures, installs, monitors, and maintains desktop software and hardware. Supports mobile workforce. Works in a team setting, sharing information and assisting others with calls. Perform other duties as assigned. 

Minimum Qualifications / Substitutions / Preferences

High school diploma, GED, or equivalent and five (5) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.

OR

Associate’s degree in Computer Science, or related field, and three (3) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.

OR

Bachelor’s degree in Computer Science, or related field, and one (1) year of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.

• Medical/Dental/Vision/Audio
• Life Insurance
• Dependent Life Insurance
• Short Term Disability
• Long Term Disability
• Flexible Spending Accounts – Health and Dependent Care
• Health Savings Accounts

• State of Alaska Public Employee Retirement System (PERS) Program
• 401(k) and 457 Savings Plans

• Employee Assistance Program
• Paid Leave Plan
• 13 Paid Holidays