Assistant Store Manager
JOB SUMMARY
The Assistant Manager is responsible for aiding the Store Manager with the overall store operation, including collection of donations, processing, sales, personnel management, financial performance, and loss control activities by performing the following duties personally or through subordinate supervisors. Must adhere to Goodwill Industries of Lane and South Coast Counties rules, policies, and safety procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Oversee the proper handling and processing of incoming and outgoing donations: on-site donations, merchandise, processing goods, salvage goods, and waste.
• Maximize used goods processing through the proper application of company techniques including sorting, preparing, and pricing items for sale. Meet or exceed production goals on a consistent basis.
• Maximize sales performance through proper rotation, display, signage, and Kaizen efficiencies.
• Execute proper pricing as seen in price and tag guidelines.
• Order merchandise and ensure adequate processing quantities to replenish merchandise on hand.
• Ensure that quality customer service is presented and provided by employees in a timely and courteous manner to all shoppers, donors, and other employees.
• Effectively respond to customer complaints or inquiries.
• Meet or exceed Mystery Shopper goal average of 93%.
• Ensure that open communication exists at all levels in the store.
• Ensure the proper management of program participants assigned to the stores.
• Operate business to pass retail audits with a score of 90% or higher.
• Maintain sales floor appearance, cleanliness and shopping environment including but not limited to floor care, fitting rooms, cash register, and customer service areas, aisles, trash cans, lights, restrooms, glass displays, window ledges and doors.
• Maintain doors, odor control, cash registers, and restrooms in proper working order.
• Maintain appearance of building exterior and parking lot appearance including but not limited to windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.
• Maintain proper area appearance, housekeeping, Kaizen, and overall work environment. Maintain all machinery in proper working order.
• Maintain a complete and open dialog with Vice President of Retail Operations regarding any developments within the scope of the Assistant Store Manager.
• Ensure that subordinate management personnel are given the tools necessary to meet expectations for which they are held accountable.
• Perform routine inspections at assigned store ensuring compliance with all GILSCCs’ policies and procedures.
• Develop and maintain smooth, cooperative working relationships and communications with peers and subordinates while demonstrating an awareness of and consideration for the opinions and feelings of others.
• Assist Store Manager with effectively and efficiently managing the store budget including maintaining position control, achieving processing goals, generating revenue and controlling expenses.
• Meet assigned daily and monthly production and sales goals.
• Ensure the store is always stocked to full capacity.
• Maintain safe working conditions and train employees to perform in a safe manner using an established safety program. Ensure that safety meetings are held in accordance with company procedure. Designate a Safety Ambassador.
• Ensure the store and surrounding premises are kept clean and free of safety hazards, and that safety procedures are understood and followed by all store employees.
• Ensure that loss prevention matters are reported, investigated, and corrected in a timely manner.
• Ensure proper operation of store security and safety systems including, but not limited to, door locks, alarms, office door, bank deposits, safe, incident reports, fire extinguishers and cash handling procedures.
• Ensure proper handling of cash through enforcement of cash register procedures and accurate and timely submission of proper reports.
• Hire, train and direct the activities of store personnel to provide an efficient and effective workforce. Maintain morale of workforce.
• Plan and prepare work schedules and assign employees to perform specific duties.
• Train and supervise employees engaged in sales work, donation processing and donation center.
• Ensure that store reports, personnel status changes and rehabilitation information are communicated accurately and in a timely manner.
• Evaluate the performance of all store personnel in a timely and fair manner.
• Effectively manage the assigned store to ensure proper adherence by store staff to company policies and procedures. Utilize interventions recommended by Human Resources to effectively maintain discipline.
• Assist Store Manager with supervision of all store employees within the assigned store.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Other duties as assigned.
JOB EXPECTATIONS
• 21 years of age or older.
• Maintain a well-groomed appearance and acceptable dress in compliance with GILSCC’s dress guidelines.
• Demonstrate attention to and understanding of sound business practices.
• Promote the development of GILSCC’s vision of growth and efficiency.
• Immediately inform the Regional Manager, Director, or Human Resources of any arrests and/or convictions that occur while employed at Goodwill.
• Ensure compliance with all company policies, CARF standards and safety and security regulations.
• Must exhibit a high level of integrity and business ethics.
• Ability to draft routine reports and correspondence.
• Ability to speak effectively before groups, customers, and employees of the organization.
• Possess strong interpersonal skills through command of the English language to work with customers and employees.
• Function independently in a work setting.
• Must have a high level of adaptability and flexibility.
• Have no record or disclosure of criminal conviction that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture of sale, moral turpitude or predatory behavior.
• Must provide proof of identification and eligibility to work in the United States.
• Must be able to pass a criminal background check and pre-employment drug-screening test.
• Must have reliable transportation.
• Must meet qualitative and quantitative performance standards as established by the company.
• Must be able to perform essential functions of the Assistant Store Manager Job Description with or without reasonable accommodation.
EXPERIENCE Minimum of three years’ work experience in a managerial role in a retail environment. Preference for profit and loss, and sales or cost management accountability experience.
EDUCATION High school diploma or G.E.D.
CERTIFICATES, LICENSES, REGISTRATIONS Current appropriate state Oregon/Alaska Driver’s License and insurable driving record. Must maintain a current CPR/First Aid card or be able to obtain within 90 days of employment.
PHYSICAL DEMANDS OF WORK REQUIREMENTS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear.
• The employee is occasionally required to reach with hands and arms.
• The employee must frequently lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision and color vision.
WORK ENVIRONMENT Limited hazards due to lifting, pulling, and pushing merchandise by self or others. Work environments are usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations. Field of work includes office, production area, and store showroom and surrounding grounds. Retail store managers are subject to transfer to other locations within the GILSCC system, according to company need.
WORK HOURS Must be available during store hours, including evening, weekends, and holidays.
