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Case Management Specialist

Posted: 02/27/2024

Rural Alaska Community Action Program, Inc., (RurAL CAP), founded in 1965, is a private, statewide, nonprofit organization working to improve the quality of life for low-income Alaskans. Our programs in housing, early childhood education, and health and well-being serve to alleviate the root causes of poverty. We deliver innovative, community-driven solutions in response to Alaska’s most challenging needs while supporting vulnerable individuals and communities statewide. Governed by a 24-member Board of Directors representing every region of the state, RurAL CAP is one of the largest and most diverse nonprofit organizations in Alaska.

JOB SUMMARY:  At RurAL CAP, you will be part of a collaborative team, providing Case Management services to a variety of clients. In this role, you will perform intensive case management services for clients in housed in Supportive Housing programs in Anchorage Alaska. You will creatively engage clients to build rapport and foster independence in basic needs; maintain permanent housing, and recovery using a harm reduction approach.  In addition, you will perform crisis interventions, design and deliver life skills trainings, and facilitate groups.  

$24.64/hour plus benefits: As a full time, regular employee, you will be eligible to participate in our competitive benefits programs on the first day of the month after your 60th day of employment, including but not limited to: Medical, Dental & Vision   Life & Supplemental Insurance 401K/Pension Plan Flexible Spending Account/Health & Dependent Care Health Savings Account Employee Assistance Program 20 days (160 hours) of accrued Paid Time Off 12 Established paid holidays Monthly Wellness Reimbursement


  1. Protects the confidentiality of all clients, families and staff matters and records consistent with federal Health Insurance Portability and Accountability Act of 1996 (HIPAA), 45 C.F.R. Parts 160 and 164 and federal regulations governing confidentiality of Alcohol and Drug Abuse Patient Records, 42 C.F.R., Part 2, other grant required federal regulations, state laws and agency guidelines.
  2. Must carry at least 20 hours a week of Medicaid billable activities.
  3. Coordinates referrals for clients to available community resources, service providers, and available support systems. Advocates on behalf of clients, closely monitors and follow-up on referrals as needed.
  4. Uses motivational interviewing and other professional techniques to support clients.
  5. Maintains accurate and timely documentation.
  1. Provides back up support/coverage to all positions, including outreach services and coverage of the front desk.  
  2. Maintains education and professional expertise through attendance at job related seminars, conferences and workshops.
  3. Fosters a team approach with staff through regular meetings, collaborative problem solving, and professional development.
  1. Ability to handle and deescalate intoxicated, aggressive, and hostile clients calmly and proficiently.
  2. Communicates and establish a good rapport with people of diverse cultures and belief systems.
  3. Ability to work independently in a residential and community based setting.
  4. Ability to embrace a harm reduction model and have a basic understanding of addiction and mental health issues.
  5. Ability to read, comprehend, and follow established policies and procedures.
  6. Demonstrated ability to work effectively in a team environment.
  7. Must demonstrate sound judgment, professional boundaries, ethics, and ability to maintain confidentiality.
  1. Agency is a mandated tobacco, drug and alcohol free workplace.
  2. General office environment, possible shared office space.
  3. Develops and maintains constructive and cooperative working relationships with others.
  4. Communicates with others outside the organization, representing the organization to clients, the public, and other external sources in person, in writing, or by telephone or e-mail in keeping with current policies & procedures.
  5. Ability to endure work fluctuation, deadlines, and interruptions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
  1. While performing the duties of this job, the employee is regularly to grasp, type, see, talk, hear, and lift and carry 50 pounds of weight by utilizing proper lifting techniques and working in a safe manner. This position will also be performing physical activities such as climbing, lifting, balancing, walking, stooping, bending, and handling materials. 
  2. Regularly performs sedentary activities that require sitting for long periods and repetitive use of hands, wrists and arms for handling, positioning, moving materials, and manipulating things. 
This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.  Occasional evening and weekend work may be required as job duties demand.

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

  1. Must be at least 21 years of age.
  2. Required to obtain a National Provider Identifier (NPI) number prior to start of employment.
  3. Bachelor degree in Psychology, Sociology, Human Services, Social Work or other social service degree OR High School Diploma/GED AND at least four (4) years’ experience working with people who experience homelessness, substance abuse, behavioral health issues may be substituted for education OR Equivalent combination of education, training and/or experience.
  4. Must successfully pass a State of Alaska and federal criminal background check, including fingerprinting.
  5. Must provide TB screening clearance within 30 days of hire and annually thereafter at employee’s expense.
  6. Experience, course work, or training in substance abuse treatment, addictions, or behavioral health.
  7. Knowledge competency and knowledge of case management.
  8. Ability to manage work time well, prioritize and meet deadlines.
  9. Ability to maintain professional behavior, recognize client needs, and interact with diverse groups of people in a responsible and respectful manner.
  10. Must keep all matters concerning clients in strictest confidence as required by HIPAA privacy and the 42 CFR, Part II confidentiality regulations.
  11. Demonstrated intermediate level of computer skills necessary in order to use and create documents and reports, spreadsheets, workshop materials and slide presentations, and to enter data into electronic medical records and proficient use of Microsoft Word, Excel, and Outlook.
  12. Must be able to provide own transportation to meet work schedule requirements.
  13. Must have a valid driver’s License and maintain a valid driver’s license throughout the course of employment. Must provide a copy of current driving record from the Department of Motor Vehicles annually.
  14. Must have an insured vehicle, present proof of insurance, and maintain proof of insurance throughout the course of employment.
  1. Certification as a Chemical Dependency Technician, Chemical Dependency Counselor I, Behavioral Health Technician, Behavioral Health Counselor I, or Certified Psychiatric Rehabilitation Practitioner.
  2. Experience working with homeless people and working with diverse rural/urban Alaska Native populations.
  3. Experience with AKAIMS and Carelogic/Qualifacts.

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