POLICE DISPATCHER (Multiple Vacancies) - Range 32 / APD
POLICE DISPATCHER (Multiple Vacancies) - Range 32 / APD
POLICE DISPATCHER (Multiple Vacancies) - Range 32 / APD | Job Details tab | Career Pages
Job Information
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Police Department Employees Association (APDEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.
DEPARTMENT: Anchorage Police Department
HOURS OF WORK: Shifts vary during training; Must be willing to work days or nights with various days off, as well as weekends and holidays.
- 3/12s: twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods in one week; twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods; and
- 1/8s - one eight (8) hour shift during the other week
- Total of 80 scheduled hours in one pay period
LOCATION: 4501 Elmore Road
To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.
Example of Duties
Additional Information:
Answers emergency 911 and non-emergency calls, determines nature of call and routes it to the proper agency or takes appropriate action to complete call for service. Obtains all pertinent information necessary for assignment of required resources. Establishes priority of complaints and determines level of response necessary. Dispatches police personnel using radio and telecommunications equipment and provides explicit response information. Maintains radio contact with on-duty units and maintains record of all radio transmissions. Enter appropriate data in CAD program on dispatch cards, computer, and report forms, as required. Retrieves information from law enforcement information systems, local, state, and national. Operates automated and manual recording, processing, and telecommunications equipment, as well as standard office equipment. Performs other duties as assigned.
Minimum Qualifications / Substitutions / Preferences
High School Diploma, GED, or equivalent, and three (3) years of experience which involved a substantial amount of public contact and office clerical duties, one (1) of which must have been as a Police Call Taker with the Municipality of Anchorage, or the equivalent elsewhere.
Must possess and/or obtain:
- Must possess the ability to type at a net speed of 35 WPM. [ NOTE: The typing certification or documentation must by presented by time of hire, contain the applicant's name, and be current within the past 1 year. ]
- Satisfactory drug screening at time of hire.
- Satisfactory national criminal background investigation (AS 12.62.160, AS 12.62.400, 13 AAC 85.010, and 13 AAC 85.210) and financial review.
- Alaska Public Safety Information Network (APSIN) / National Crime Information Center (NCIC) certification within thirty (30) days of hire.
- Satisfactory Criminal Justice Information System (CJIS) background check at time of hire.
- Satisfactory psychological assessment (determines job suitability).
- Satisfactory audiological exam at time of hire.
- Must possess a valid State of Alaska Driver's License and satisfactory driving record at time of hire.
- Experience in dispatching and/or receiving a high volume of calls for service. Some examples are:
- Emergency or public safety calls
- Transportation
- Private Security
- Utility Company
- Travel Industry
- Call Center
- Switchboard
- Intake Receptionist
- Customer Service Agent
- Ability to type at a net speed of 70+ WPM. [ NOTE: The typing certification or documentation must contain the applicant's name, be current within the past one (1) year, and attached to the application. ]
