Membership Manager
In this position you will win over new members, in addition to ensuring retention and renewal of existing members.
JOB OBJECTIVE: The Anchorage Chamber of Commerce is Alaska's largest, broad-based
business organization serving nearly 800 members and their 50,000 employees. The
Membership Manager is responsible for expanding membership retention programs and
increasing the bottom line of the Anchorage Chamber through strengthening relationships,
membership growth, customer satisfaction, and collecting investment dues.
BASIC SKILL REQUIREMENTS: You are a self-starter who works in collaborative team
environments of both staff and volunteers. Professionalism, flexibility, and exceptional
relationship-building skills are key. You have excellent written and verbal communication
skills, and listen for deep understanding. Sales experience with intangible products in the B2B
space or membership organizations is an asset. Proficiency in Microsoft Excel and Google
Workspace; familiar with general software programs and office equipment. Ability to learn and
master new cloud-based CRM. Reports directly to the President & CEO.
A valid driver’s license and reliable personal transportation to facilitate work away from the
Anchorage Chamber’s usual place of business are necessary. Regular full-time shift
expectations are Monday-Friday 8 a.m.-5 p.m., however, the successful candidate must be
flexible to accommodate events outside these hours, with advance notice, to support the
organization after hours and/or select Saturdays.
JOB DUTIES:
● Manage membership programs, including annual strategic member retention plan,
implement and evaluate it in coordination with other staff and volunteers, as appropriate
● Track methods, research and identify creative and innovative ways to increase benefits,
recognize members, and evaluate satisfaction and successful renewals
● Outreach to existing, new and lapsed members to involve them in events and activities
● Create and implement short- and long-range marketing plans and CRM campaigns
● Report on membership & retention updates to the President/CEO, contributing to the
monthly report to the Board of Directors
● Coordinate and execute membership events, such as member orientations, Business
After Hours, and ribbon cutting with staff and Ambassador Council
● Educate members on utilization of Member Center tools and address questions,
comments, and concerns in a timely manner
● Identify new sponsorship opportunities, including new sources of non-dues revenue
● Manage and maintain membership database through ChamberMaster
SUPPORT:
● May serve as Anchorage Chamber representative on community boards and committees
● Attend and participate in weekly staff meetings and monthly board meetings
● Collaborate with the team to create the overall annual strategic plan
● Contribute to content creation for digital platforms
● Aid in cross-training and support of staff on membership tools, when appropriate
● Streamline and modernize billing and collection of renewals
● Contribute in maintaining office and other common areas in a neat and orderly fashion
● Other duties as assigned
DISCLAIMER: The above information on this job description has been designed to indicate
the general nature and level of work performed by employees within this position. It is not
designed to contain or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned to this job.
To apply for this position, send your resume, cover letter and references to:
Anchorage Chamber of Commerce
c/o Kathleen McArdle
kathleen@anchoragechamber.org
Pay range $56K-$63K annually DOE, Exempt Salaried Position
● Group Healthcare, including Dental and Vision
○ Deductible reimbursement available through HRA
● 3% matched IRA retirement savings account
● 120 hours PTO annually
● 12 paid holidays
● 4 paid volunteer hours quarterly
● Cell phone stipend
● Tuition assistance and professional development
● Opportunities for advancement
The position may be posted until filled.
