Lead Customer Service Associate
Job Description
Are you ready to coach an inclusive retail team in a fast-paced environment that’s always changing? Teach and model customer service skills for your team, while supporting store operations.
Job Summary
Are you ready to be a leader and invest in your future? Support an inclusive retail team in a fast-paced environment that keeps you engaged with work that’s always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to make a real impact. Work in a culture of kindness and respect for employees and customers with diverse backgrounds, skills, and challenges.
Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities. We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development.
- Coach and lead employees, including providing training for employees, program participants, and volunteers.
- Ensure customer service excellence and a welcoming shopping environment. Effectively answer customer questions and support store operations.
- Assist with store functions, as needed, including accepting and sorting donations, preparing merchandise for sale, stocking the store, conducting sales, register duties, cleaning, and opening and closing tasks.
- Support management with operations and inventory management, count registers and deposits, and process paperwork.
- 18 years of age or older.
- Eligible to work in the United States (must provide required documentation).
- Able to speak, read, and write in English.
- Pass a criminal background check (some records are acceptable).
- Pass a drug screening for all federally controlled substances, including cannabis (THC).
- Skills in math to accurately count cash.
- Minimum six months related experience.
- Experience at Goodwill, including tenure, training, and development, may be weighted or preferred.
- CPR/First Aid/AED certification or ability to become certified.
- Frequently lift 10-35 pounds and/or move up to 100 pounds with assistance.
- Stand and walk.
- Speak and hear.
- See things close and in color, adjust focus, with peripheral vision and depth perception.
- Use hands to feel objects, tools, or controls, and reach with hands and arms.
- Use telephone, cash register, handheld pricing/tagging machine, paper, pens, and other office and retail equipment.
- Ability to perform the essential duties of the positions, with or without reasonable accommodations.
- Indoor and outdoor at warehouse, store sales floor, office, production area, and surrounding grounds.
- Limited hazards due to lifting, pulling, and pushing merchandise by self or others.
- Potential exposure to dust or airborne particles and outside weather conditions.
- Fluctuating temperatures based on work location.
- Noise level is usually loud.
- Hectic and fast-paced, with frequently short deadlines.
- Regular instances of critical and unusual situations.
Work Hours
In addition to weekdays, must have availability on weekends, evenings, and holidays.
