Membership Development Manager

In this position you will win over new members, in addition to ensuring retention and renewal of existing members. 

JOB OBJECTIVE: The Anchorage Chamber of Commerce is one of Alaska's largest, broad-based business organizations serving nearly 800 members with 50,000 employees. The Membership Development Manager is responsible for expanding membership retention programs and increasing the bottom line of the Anchorage Chamber through strengthening relationships, membership growth, servicing new and renewing members, and collecting investment dues. 

BASIC SKILL REQUIREMENTS: Should be a self-starter who can work in a collaborative team environment with staff and volunteers. Flexibility and exceptional people and multi-tasking skills are key. Broad knowledge of marketing theories and application for development of successful retention campaigns. Must have excellent written and verbal communication skills. Proficiency in Microsoft Office and Google Workspace; familiar with general software programs and office equipment. Ability to learn and master new cloud-based CRM. Reports directly to the President & CEO.

A valid driver’s license and reliable personal transportation to facilitate work away from the Anchorage Chamber’s usual place of business are necessary. Regular full-time shift expectations are Monday-Friday 8 a.m.-5 p.m., however, the successful candidate must be flexible to accommodate events outside these hours, as scheduled, to support the organization after hours and/or select Saturdays.

JOB DUTIES:

• Makes sales calls and follow-up on prospective member leads

• Create and implement short- and long-range marketing plans and CRM campaigns

• Manage membership programs, including annual strategic member retention plan, implement and evaluate it in coordination with other staff and volunteers, as appropriate 

• Track current methods, and research and identify creative and innovative ways to increase benefits, recognize members, and evaluate satisfaction and success through renewals

• Outreach to existing, new and lapsed members to involve them in events and activities

• Identify potential upgrades in membership (i.e. associate listing to enhanced listing, corporate level to executive level, etc.) 

• Report on member retention updates to the President, contributing to the monthly President’s Report to the Board of Directors 

• Coordinate and execute membership events, such as member orientations, Business After Hours, and ribbon cutting with staff and Ambassador Council

• Educate members on utilization of Member Center tools and address questions, comments, and concerns in a timely manner

• Work with staff on developing new sponsorship opportunities for events, including new sources of non-dues revenue 

• Manage and maintain membership database through ChamberMaster

SUPPORT:

• Maintain awareness and understanding of all Anchorage Chamber events and programs 

• Serve as Anchorage Chamber representative on appropriate community boards and committees

  • Staff liaison for Ambassador Council

  • Assist Chief Operations Officer with School Business Partnership, as needed

• Attend and participate in weekly staff meetings and monthly board meetings

• Collaborate with the team to create the overall annual strategic plan 

• Contribute to content creation for digital platforms 

• Aid in training and support of staff on membership tools, when appropriate

• Work with staff to streamline billing and collection of renewals 

• Contribute in maintaining office and other common areas in a neat and orderly fashion

• Other duties as assigned 

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

To apply for this position, send your resume, cover letter and references to: 

Anchorage Chamber of Commerce 

c/o Kathleen McArdle

kathleen@anchoragechamber.org

Pay range $50K-$60K annually DOE, Non-Exempt Hourly Position

Employer-provided benefits include: 

• Group Healthcare, including Dental and Vision 

• Basic term life insurance 

• IRA retirement savings account

• 120 hours PTO annually 

• 13 paid holidays

• Cell phone stipend

• Tuition assistance and professional development 

• Opportunities for advancement

The position may be posted until filled.