DESKTOP ANALYST - Range 15 / NON

Job Information

Open to the general public and any current Municipal.

This is a non-represented position (no union affiliation) and is subject to the provisions of the Personnel Rules of the Municipality of Anchorage.

DEPARTMENT: Information Technology

HOURS OF WORK: Monday to Friday, 8:00am to 5:00pm

LOCATION: City Hall - 632 W 6th Ave, 4th Floor

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Example of Duties

Assist municipal customers with using information technology, troubleshoot, evaluate, and resolve network data cabling/connectivity and desktop hardware/software/network problems; utilize specialized test equipment and software tools for troubleshooting. Assist with new hardware, software, data network installations or moves/adds/changes. Perform computer operations and systems administration functions on various municipal computing platforms. Perform other duties as assigned.

Minimum Qualifications / Substitutions / Preferences

High school diploma, GED, or equivalent and six (6) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities, one (1) year of which must be equivalent to Information Center Consultant I with the Municipality, or equivalent elsewhere.

OR

Associate’s degree in Management Information Systems, Computer Science, or related field, and four (4) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities, one (1) year of which must be equivalent to Information Center Consultant I with the Municipality, or equivalent elsewhere.

OR

Bachelor’s degree in Management Information Systems, Computer Science, or related field, and two (2) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities, one (1) year of which must be equivalent to Information Center Consultant I with the Municipality, or equivalent elsewhere.

A valid State of Alaska Driver’s License at time of hire.