Front Office Assistant - Mental Health

Position: Front Office Assistant - Mental Health Services
Schedule: Monday through Friday, with hours ranging between 8:00 AM and 6:00 PM
Location: Mid-Town Anchorage.  Located in the Calais Building. 
Benefits: Paid Time Off, No Weekends or Holidays
Salary: DOE

Job Overview:
We are looking for a dedicated and personable Front Office Assistant to join our mental health services team. This role is crucial to creating a welcoming and organized environment for our patients and team members. You will be the first point of contact for our patients, often engaging with individuals who may be experiencing a level of distress. Strong interpersonal skills, empathy, and patience are key.

Key Responsibilities:

• Manage and direct incoming phone calls, ensuring clear communication and a helpful approach.
• Assist clients with prescription requests and coordinate with pharmacies and other clinics as needed.
• Schedule appointments for both patients and providers, maintaining organized and efficient calendar systems.
• Coordinate with outside clinics and pharmacies to facilitate seamless patient care.
• Utilize Adobe, Microsoft Office Suite, and Google Suite for various administrative tasks and document management.

Skills & Qualifications:

• Proficiency in Adobe, Microsoft Office, and Google Suite is required.
• Strong interpersonal skills, with the ability to interact effectively and compassionately with clients, especially those in crisis situations.
• Excellent organizational and multitasking abilities.
• Prior experience in a similar role is a plus but not required.

If you’re a positive, detail-oriented individual with a passion for helping others, we’d love to hear from you!