Vice President, Fraud

Vice President, Fraud - Click here to view full job description and apply online!

Primary Functions: This position is accountable for the development, maintenance and evolution of the organization’s fraud strategy, prevention and detection efforts.  This role is responsible for managing member-facing Fraud and Disputes teams, developing and maintaining the organization’s Fraud Policy, and minimizing fraud through various channels, including digital, ACH and check, card and alternative payment methods.  The ideal candidate will have a strong background in fraud management, excellent leadership skills, and a deep understanding of banking operations and regulatory requirements.

Duties and Responsibilities:

Leadership and Management:

1. Lead and manage the various fraud teams, including member-facing teams responsible for handling fraud claims and dispute resolution.
2. Promote ethics and compliance and foster a culture of continuous improvement and innovation within the fraud management team.
3. Display effective collaboration and communication across the organization to ensure an enterprise focus on fraud.
4. Provide comprehensive guidance to LOBs on new product offerings or changes that may affect fraud losses, including visibility, exposure and estimated fraud losses.

1. Oversee the development and implementation of fraud detection and prevention strategies, policies, and procedures.
2. Monitor and analyze fraud trends and patterns to identify potential risks and vulnerabilities.
3. Collaborate with other organizations, credit unions and fraud professionals to ensure up-to-date knowledge of fraud trends to proactively prevent loss.

1. Develop and maintain a comprehensive fraud management framework.
2. Ensure compliance with all relevant regulatory requirements and industry best practices.
3. Conduct regular risk assessments and audits to identify and mitigate potential fraud risks.
4. Develop and implement strategies to minimize fraud losses and enhance the overall effectiveness of the fraud program.

1. Ensure a positive member experience by effectively managing fraud claims and dispute resolution processes.
2. Work closely with member service teams to address member concerns and provide timely and accurate information regarding fraud-related issues. 

1. Collaborate with internal and external stakeholders, including regulatory bodies, law enforcement agencies, and industry associations, to stay informed about emerging fraud trends and best practices.
2. Communicate effectively with senior management and other key stakeholders to provide updates on fraud prevention efforts and outcomes.
3. Develop and maintain detailed fraud reporting.

• Minimum of 10 years of experience in fraud management, with at least 5 years in a leadership role.
• Strong knowledge of banking operations, fraud prevention techniques, and regulatory requirements. 
• Excellent analytical, problem-solving, and decision-making skills. 
• Strong leadership and team management abilities. 
• Exceptional communication and interpersonal skills. 
• Experience with fraud prevention and detection technologies and tools. 
• Knowledge of identity theft, ACH and payment fraud prevention strategies. 
• Certification in fraud examination (e.g., CFE) or related certifications.