Visitor Services Manager

Visit Anchorage is searching for a Visitor Services Manager to manage the VIC (Visitor Information Centers) which is the downtown Log Cabin, Visitor Information Center, Airport Domestic, Airport International, and future centers or kiosks).  This FT year-round position supervises the Visitor Services staff and volunteers. Responsibilities include:

• Assure a weekly schedule for VIC volunteers and staff for all four VIC locations.
• Hire and train volunteers and staff, develop & maintain volunteer retention efforts.  
• Develop relationships and maintain effective communication and cooperation between Visit Anchorage, the Municipality of Anchorage, Anchorage International Airport management and other entities regarding management, maintenance, and access to the VICs. 
• Develop programs to increase resident and visitor traffic into VICs and increase patronage of member and other Anchorage businesses and natural attractions. 

• Responsible for the development and execution of programs to increase revenue generated through Visitor Services functions & venues, including Corner Cache retail merchandise & member advertising opportunities. 

• Assist in coordinating Critter events including organizing, staffing and costume repair/cleaning. 

• Assist with managing accurate airport badging documentation for airport volunteers and staff. Complete annual badge audit, provided to airport security manager. 

• Present service seminars and related events for Visit Anchorage members and other community groups. 

• Enhance Visit Anchorage’s community outreach and local engagement through support of special events of interest to visitors and residents alike. 

• Coordinate and/or assist with Visit Anchorage events and programs, including monthly luncheons, orientations, business exchanges, annual banquet, Open House, and other events and programs. 

• Plan, budget, and report on and initiative alignment with Annual Plan, managing finances for relevant programs and projects.  

• Completion of high school degree or similar vocational experience & a minimum of 5 years’ experience in management, customer service & supervising volunteers; degree in Business Administration or similar education preferred 
• Ability to operate multiple job sites and manage spontaneous/simultaneous work requirements

• Ability to obtain an Airport Badge with U.S. Customs clearance 

• Ability to work independently and exercise discretion, initiative, judgment, and common sense to complete job responsibilities professionally and within Destinations International (DI) guidelines 

• In-depth knowledge of Visit Anchorage members, local and regional businesses, and other attractions 
• Detailed knowledge of Anchorage as a destination 
• Excellent oral communication skills and ability to speak one-on-one or to groups, in person as well as by phone and videoconferencing; work requires people interaction skills, heavy public contact, and ability to work with numerous personalities, crowds and pressure 

• Advanced computer skills with a major emphasis on file maintenance including working knowledge of MS Windows, MS Office; an understanding of database and spreadsheet software 

• Work requires a valid Alaska driver’s license