Data Analyst, Salesforce Systems Specialist

Agency Overview:
thread assists families in finding affordable, high-quality child care that meets their needs. We provide professional development, technical assistance, and financial support to early childhood educators and programs to ensure they are preparing children for lifelong success. By collaborating with communities and businesses, we work to achieve positive outcomes for families and young children through increased access to affordable, high-quality child care. We undertake research and advocate for child care policies. This work is guided by our core values of empowerment, access, child care professionalism, children’s rights, and entrepreneurial incubator.
 
Specific Responsibilities:
The Data Analyst is responsible for project and organizational reporting, data analysis, and insights. This position works closely with the Salesforce Administrator to ensure the Salesforce platform operates efficiently, aligns with organizational processes, and enables users to effectively leverage system capabilities. Additionally, this role supports data-driven decision-making by delivering reporting, analysis, and actionable insights across thread‘s projects and programs. 
 
Data Analysis

1. Collect, validate, and analyze data to support project and organizational decision-making 
2. Develop and maintain dashboards, reports, and visualizations to inform and track key performance indicators (KPIs) 
3. Collaborate with project managers and program staff to define data requirements and reporting needs 
4. Identify trends, patterns, and opportunities to inform program and process improvement 
5. Track current early childhood education trend data
6. Provide data analysis leadership for development, review and evaluation of survey and research reports
7. Support forecasting, planning, and scenario analysis to inform ongoing and future initiatives 
8. Ensure data accuracy, consistency, and integrity across multiple data sources 
9. Translate complex data into clear, actionable insights for non-technical stakeholders 
10. Assist in preparing reports, presentations, and materials  
11. Recommend data-driven improvements to enhance processes and program outcomes 
12. Use AI-powered tools to accelerate data cleaning, pattern identification, and exploratory analysis

 
Salesforce Support 

1. Serve as the first line of support for internal Salesforce users across the organization
   1. Field and respond to staff questions, requests and issue reports across the organization
   2. Triage issues to determine urgency and whether they can be resolved directly or need to be escalated to the Salesforce Administrator
   3. Track recurring or frequently reported issues to identify patterns that may point to larger system or training needs
2. Communicate system updates, changes, and improvements clearly to users
3. Stay current with Salesforce updates, best practices, and community resources

Qualifications:

1. Associate’s degree, preferably in Computer Information Systems, Information Technology, or a related field (or equivalent combination of education, training, certifications, and relevant work experience) 
2. Experience with Salesforce or like CRMs preferred
3. Current or interest in pursuing Salesforce certifications, including Salesforce Administrator
4. Strong analytical and problem-solving skills 
5. Demonstrated experience in data analysis supporting projects or programs including ability to pull, organize, manage and interpret data
6. Ability to translate business requirements into technical solutions 
7. Excellent technical writing and verbal communication skills to explain technical findings in simple terms
8. Attention to detail to ensure accuracy
9. Proven ability to manage multiple priorities and meet deadlines 
10. Ability to work collaboratively with stakeholders at all levels 
11. Experience training users on systems or tools 
12. Experience working with nonprofit organizations 
13. Familiarity with Salesforce tools including Account Engagement (Pardot), and Forms Assembly 
14. Experience developing and documenting policies and procedures 
15. Project management experience, including delivering projects on time and within scope 
16. Current driver’s license
17. Must pass background check and provide references and valid identification

 
Key Competencies:

1. Passion and commitment to thread’s mission and the importance of early childhood education.
2. Flexibility and adaptability as organizational needs change.
3. Strong interpersonal, customer service, and leadership skills required.
4. Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines.
5. Ability to work and communicate effectively with a diverse group of staff, clients, and partners in a variety of settings to achieve goals.
6. Ability to use database systems and general office programs with comfort and ease including Microsoft Word, Excel, Access, Zoom, PowerPoint, Salesforce, shared project management tools, and Outlook.
7. Ability to work a varied schedule as needed to meet performance measures.

 
Physical Requirements & Working Conditions

1. Prolonged periods of sitting and working at a computer.
2. Frequent use of hands and fingers to operate a computer (including keyboard and mouse), phone, and other office equipment.
3. Ability to communicate effectively in person, by telephone, video conference, and electronically.
4. Ability to move about the office and access work areas, meeting spaces, and office equipment.
5. Occasional standing, walking, bending, reaching, and lifting or carrying up to 20 pounds.
6. Occasional travel for meetings, trainings, or other organizational activities.
7. Occasional evening or weekend work as needed.
8. Ability to maintain focus and perform detailed work for extended periods.
9. Prolonged periods of viewing computer screens and analyzing data from multiple sources.
10. Ability to distinguish and interpret text, numbers, charts, graphs, and other data visualizations.
11. Ability to participate in virtual and in-person meetings, trainings, and presentations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
 
Schedule and Compensation:
Position Hours: Monday-Friday, 9am-5pm, other hours as needed.
Location: 111 W. 16th Ave, Suite 205, Anchorage, AK 99501
Position Type: Full-Time, 40 hours/week. Classification: Exempt, Permanent
Supervisor: Chief Administrative Officer
Supervises: None
Starting Compensation Range: $66,000 - $71,000 annual salary
Full-Time Benefits: 20 days of PTO (starting), 14 paid holidays, 403b match, High-Deductible Health Plan with HSA option (employer contributes to HSA), Dental, Vision and Life. All premiums covered 100% for employee’s health, dental, vision and life. Free thread services.