Mortgage Closing Manager
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Primary Functions: Responsible for timely and accurate mortgage loan closing and performance of closing staff.
Duties and Responsibilities:
- Oversee all mortgage closing functions and daily workflow related to closing activities. Train, develop, supervise, and conduct performance evaluations and other personnel actions for all subordinates.
- Organize and supervise scheduling of daily work production of closers.
- Ensure loan disbursement activities are completed accurately and timely for boarding to the servicing system.
- Ensure all closers have prepared files accurately and timely for transfer to the Loan Delivery department.
- Coordinate with Corrections, Closing, and Loan Delivery teams to make certain corrections for pending purchases or mortgage insurance are obtained timely, to meet investor and agency requirements.
- Conduct periodic audits of random samples of closed loans to ensure all closing documents have been scanned into the imaging system, and are complete and legible.
- Communicate and coordinate with originating and underwriting staff to facilitate excellent member service.
- Review current practices and procedures and provide recommendations to senior management regarding changes that may enhance member service, or improve efficiency within the department.
- Conduct ongoing individual and team meetings to ensure open lines of communication.
- Review and respond to internal and external Quality Control audit findings to ensure quality standards are being met.
- Maintain current working knowledge of existing laws, statutes, regulations, ordinances, policies and procedures pertaining to real estate and mortgage lending.
- Perform other duties as assigned.
Qualifications
Education: Bachelor's degree in business administration or management with advanced industry courses in real estate lending including knowledge of all applicable laws and regulations.
Creditable Experience in Lieu of Education: At least three years management/supervisory experience and at least five years experience in mortgage closing. Advanced industry courses in real estate lending recommended.
Experience/Skills: Good communication skills and a thorough knowledge of mortgage loan closing documentation requirements. Must have a minimum of three years management / supervisory experience with demonstrated ability to train staff. Must be able to perform duties independently with minimal supervision. Must have demonstrated an ability to routinely close a high volume of loans without errors. Advanced industry courses in real estate lending and closing recommended.
