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Executive Director - USO Alaska

Posted: 07/28/2020

For more than 79 years, the USO—a private, nonprofit organization—has served the men and women of the U.S. military, and their families, throughout their time in uniform – from the moment they join, through their deployments and as they transition back to their communities.

Today’s USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The USO Alaska Executive Director reports to the President of the USO West Region and is part of the worldwide USO family spanning 250 locations in 14 countries on four continents. USO West team, a tight knit and enthusiastic team of non-profit professionals covers nine western states. The USO Alaska Executive Director, based in offices at Joint Base Elmendorf Richardson, serves as the senior USO leader for the state. USO Executive Directors are responsible for fundraising, day-to-day USO operations, program delivery and staff and volunteer management. successful candidate will be able to successfully operate as a leader, entrepreneur and fundraiser with a track record of taking the initiative, managing program delivery and creating and stewarding both new and existing relationships while providing top notch communications and leadership to a staff of seven and a volunteer team of 200+ serving at multiple locations. USO Alaska currently operates five locations and a mobile unit, providing support and programming to service members and their families across the state. This position routinely requires engagement at evening and weekend events.

Principal Duties and Responsibilities

  • In coordination with West Region Development staff, lead and execute professional donor cultivation, management, and stewardship of corporations, foundations and individuals throughout the state. Maintain a high-volume portfolio of prospective donors to secure funding for the organization.
  • Serve as the senior representative of the USO in Alaska to key stakeholders, including elected leaders, donors, corporate partners, military and community leadership.
  • Provide active leadership in program design and direction as well as procurement and growth of financial and other in-kind resources necessary for center operations and programs/activities.
  • Develop, improve and maintain working relationships with US Military, local business community leadership, elected leaders and other stakeholders. Conduct periodic reviews of service member and family needs and recommend/implement program/service changes as appropriate.
  • Manage day-to-day Center operational procedures, ensuring cost-effective, safe, welcoming, clean and well-maintained environments. Actively manage full-cycle human capital activities including recruitment, supervision, training & development and recognition for staff and volunteer workforce. Ensure delivery of excellent customer service.
  • Oversee planning, delivery and quality of programs, services, equipment and events within budgeted limits. Identify and implement improvements that ensure USO Standards of Excellence.
  • As directed by regional leadership, perform and monitor financial activities, including but not limited to creation and execution of operating budget, revenue tracking and banking transactions. Prepare, review and present reports, including but not limited to financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities.
  • Be able to drive and operate a motor vehicle and perform other duties as assigned.

Job Specifications

  • Bachelor’s Degree in Business Administration, Hospitality, or related field, or equivalent work experience.
  • Experience as a business and/or non-profit leader in Alaska, and have a working knowledge of the state’s diverse communities and non-profit landscape.
  • 10+ years of progressively responsible work experience in a program management and/or fundraising role, including 5+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
  • General knowledge of cultivation and solicitation strategies as well as IRS guidelines for charitable contributions and Better Business Bureau Wise Giving Alliance Standards for Charity Accountability.
  • Demonstrated experience in recruiting, managing and recognizing a large volunteer workforce.
  • Ability to deliver compelling call-to-action cases to internal and external stakeholders at a variety of levels.
  • Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
  • Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Working knowledge of basic business and accounting functions including project management and budgeting.
  • Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
  • Proficiency using computers and electronics equipment. Intermediate to advanced knowledge of Microsoft Office Suite. Familiarity with Raiser’s Edge preferred.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening.
  • Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.


  • This position is located in Anchorage, AK. Preference will be given to local candidates within commuting distance to the location. Relocation assistance or remote working arrangements may be considered for highly qualified candidates.
  • Resume and cover letter are required for full consideration.


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