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Salesforce Administrator

Posted: 03/05/2020

Agency Overview:
thread is a non-profit agency and the statewide Child Care Resource and Referral (CCR&R) Network whose mission is to advance the quality of early education and child development by empowering parents, educating child care professionals and collaborating with our communities. Since 1986 thread has been supporting families with child care referral services and parent education about child development, and also supporting early educators through training and consultation.

Specific Responsibilities:
The Salesforce Administrator is responsible for managing and supporting the day-to-day functions and maintenance of thread’s Salesforce environment (Salesforce Lightning Platform, Non-Profit Success Pack (NPSP), Pardot, Chatter, and Quip). This multifaceted position will contribute to the organization as the system administrator as well as part technical advisor and part Salesforce data analyst. This position supports thread’s statewide team of system users. This includes:

1.     Provide direct support to thread’s third-party developer in the final phases of thread’s Salesforce deployment, anticipated completion date March 2021. This includes deploying thread’s internal and public facing systems.
2.     Gain basic familiarity with thread’s legacy data system to support data migration to Salesforce.
3.     Serve as primary system administrator for thread’s Salesforce environment, which includes but not limited to:
a.     Managing users (adding, removing profiles, roles, permission settings);
b.     Developing and implementing custom field/objects (including advanced formulas and lookups), workflow rules, record types, data validation, page layouts, views, and third-party products/apps; and
c.     Maintaining security settings, internal system audits and Salesforce releases.
4.     Establish, document, and maintain policies and procedures to support the system administration.
5.     Implement data integrity practices across the organization so that all system data is accurate and reliable to ensure the highest possible level of efficiency.
6.     Assist users on building Salesforce reports and dashboards to support business monitoring and analysis, and executive management review.
7.     Collaborate with all departments to design, test, and implement changes/new initiatives to improve business processes and corresponding results as necessary.  This includes creating and delivering end-user documentation and training, and evaluation.
8.     Provide Salesforce training (onboarding and ongoing) to thread’s users to help grow the Salesforce skill set across the organization.
9.     Provide Salesforce issue support for thread’s users, diagnosis and resolve issues, and establish a system to track the resolution process.
10.  Understand and communicate all changes and potential implications related to Salesforce releases, system usage, changes and business process improvements to executive management.
11.  Participate on thread’s Technology Steering Committee. Be able to provide strategic recommendations on all system applications to ensure thread is leveraging the system technology effectively.
12.  Stay current with the Salesforce ecosystem, leveraging Salesforce user/developer communities to ensure best practices for support and development.
13.  Other duties as assigned.

Qualifications:
1.     Bachelors in Computer Science, Management Information Systems, or similar IT related major or equivalent.
2.     Minimum 1-2 years of experience in Salesforce administration with operations/support experience. Experience with Non Profit Starter Pack (NPSP) preferred.
3.     Current Salesforce Administrator Certification required.
4.     Strong understanding of Salesforce capabilities and limitations, and can clearly communicate those to stakeholders.
5.     Experience with gathering, interpreting and clarifying business requirements to stakeholders, and assessing the impact on the existing applications and processes.
6.     Experience with translating business requirements into technically implementable changes.
7.     Demonstrated project management skills, able to meet multiple deadlines and complete projects on time and budget.
8.     Exceptional communication skills, both written and verbal.
9.     Must be a team player who is able to work collaboratively with others at all levels.
10.  Outstanding data/data management skills.
11.  Strong analytical abilities and problem-solving skills.
12.  Prior experience training users on the Salesforce environment.
13.  Experience with the development and documentation of policies and procedures.
14.  Current driver’s license required.
15.  Must pass background check, and provide references and valid identification.
 
Key Competencies:
1.     Passion and commitment to thread’s mission and the importance of early childhood education.
2.     Flexibility and adaptability as organizational needs change.
3.     Strong interpersonal, customer service, and leadership skills required.
4.     Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines.
5.     Ability to work and communicate effectively with a diverse group of staff, clients, and partners in a variety of settings to achieve goals.
6.     Ability to use database systems and general office programs with comfort and ease including Microsoft Word, Excel, Access, Zoom, PowerPoint, Salesforce, shared project management tools, and Outlook.
7.     Ability to work a varied schedule as needed to meet performance measures. 

Schedule and Compensation:
Position Hours: Monday-Friday, 9am-5pm, other hours as needed
Location: 3350 Commercial Dr., Ste 203 Anchorage, AK 99501
Position Type:  Full-Time, 40 hours/week     
Classification:  Exempt
Supervisor:  Chief Development and Marketing Officer            

Supervises:  None.
Compensation: $65,000-$72,000 annually
Full Time Benefits: 20 days of PTO (starting), 13 paid holidays, 403b match, High-Deductible Health Plan with HSA option (employer contributes $750/year to HSA), Dental, Vision and Life. All premiums covered 100% for employee’s health, dental, vision and life. Free thread services.
How To Apply: Send your cover letter and resume to hr@threadalaska.org with “Salesforce Administrator” in the subject line.  Open until filled.

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