PCC / Medical Biller
Need good communication, interpersonal and organizational skills and must be able to handle multiple tasks in a fast paced environment. A dependable team player and demonstrate excellent customer service skills. Be able to use variety of office equipment, variety of computer programs, fax machines, photocopiers and know how to use e-mail. Speak clearly so listeners can understand. Listen to others and ask questions. Express ideas clearly when speaking or writing.
Office hours are Monday – Friday 9am – 5pm. During Health fair season the hours can change.
Duties include but not limited to:
- Back up: Check patients in and out, answer phones, set appointments, schedule test, procedures and work the front desk as needed. Greet patients cheerfully and courteously.
- Insurance: Insurance verification, contacting insurance and/or patients to resolve balances, initiating patient collections, educating patients about their coverage, copays and deductibles. Collecting payments. Insurance billing, getting necessary information from the patient to complete billing.
- File records, charts and other patient related documents, copy medical records according to HIPPA regulations, prepare charts and audits.
- Make files and add chart notes. Add stickers to the brochures, keep brochures stocked and order as needed. Keep lab stocked and neatly organized.
- Prepare correspondence and transmit by mail or electronic equipment. Send out thank you letters, birthday cards, Christmas cards, warranty cards, hearing test updates and other correspondences as needed.
- Keeping the waiting room, your desk, bathroom, procedure room, sound room, lab and common areas neat and orderly the whole day. Keep all surfaces disinfected that come into contact with the public. Cleaning up the room after each patient and disinfect the room.
- Check in and out packages with FEDEX, USPS and USPS.
- Clean and check Hearing aids. Perform some miner repair work. Will train right person.
- Sterilizer the equipment in the sanitizer.
- Attend health fairs and run booth.
- Water plants and keep them looking neat.
- Other duties as assigned.
- Establish and maintain a good working relationship with patients, vendors, and staff.
- Document and record information, organize, plan and prioritize work.
- Perform administrative tasks, process information and work with the public.
- Coordinate the schedules with others
- Arrive to work promptly, in professional attire and smile regularly.
- Must be sure that all details of the job are done and work is exact. Errors could create serious problems for the office and patients.
- Adhere to HIPAA confidentiality laws.
- Able to Multi task and work in a fast paced environment.
- High level of social contact and work closely with Hearing Instrument Specialists and patients, but also spend time working alone.
- Sometimes deal with unpleasant, or angry people.
- Ability to maintain professionalism and compassion in all situations.
- Ability to learn new tasks efficiently.
- Deal directly with patients, insurance companies, and other health care providers.
- Must love dogs.
- Sometimes exposed to disease or infections when interacting with patients.
- Sit for long periods of time and repeat keyboarding movements over and over.
- Recognize and understand the speech of another person.
- See details of objects that are less than a few feet away.
- Use fingers to grasp, move, or assemble very small objects.
- Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Multi-Tasking, Inventory Control, and Verbal Communication,.